What we are learning from our customers:
1. Employee morale and job satisfaction is a leading driver of our new client relationships.
2. Creating capacity to identify and grow new business opportunities is more powerful than simply random waste elimination.
3. The focus of a sustainable business transformation is 90% capturing the hearts and minds of the people who do the work and 10% applying the technical tools to deliver the result.
4. Effective change agents can't be identified by style and personality; they may be found in the unlikeliest places in your organization.
5. A problem well understood is a problem half solved.